Smart businesses recognise that happy, engaged employees sell products and services better, provide superior customer service, and care more about each other and your business. So what is employee engagement? Employee engagement is the extent to which your employees’ feel passionate about their jobs, are committed and positive about your business, strive to go the extra mile, and want to stay working for you. Engagement can be measured by the willingness and ability of employees to contribute to the success of your organisation. Engaged employees’ choose to use their discretionary effort to contribute to the good health and wellbeing of your business. Various studies have shown that business owners who value engagement significantly increase customer satisfaction, profitability and overall business performance. Strong employee engagement builds a business’s competitive edge.

When a business is impacted by growth, employees need more support to perform well in the new way of working. The Adapt Method focuses on supporting a person’s capacity to adapt to change. It is designed specifically for small businesses.

It provides the tools and support to boost your team’s ability to handle unpredictability. A person’s internal perspective is measured through an Employee Engagement Study. The results directly impact how the Adapt Method is tailored to your team and unique business environment. The assessment is applied again after the change has been embedded into business-as-usual to ensure any weaknesses are identified and remedied.

There are numerous answers to this question because so many positive outcomes result from creating highly engaged teams. The most important reasons are:

  • Increased commercial success – Employees who feel happy while working have a positive impact on commercial success.
  • Better retention – Engaged employees are less likely to leave your business, which saves time, money and effort to rehire employees.
  • Less absenteeism – Engaged employees are significantly more productive, profitable and have less absenteeism.
  • Greater job satisfaction – A happy, energised employee is a productive one. Full potential is activated when people are engaged. They use both their head and heart to perform their work.
  • Mutual trust – Employees welcome each other’s opinions and are more open to learning or trying something new. A highly engaged workforce doesn’t need directions at each step. They are more likely to perform their jobs using collaboration and their initiative.
  • Focused and adaptable – An engaged workforce is focused and knows what to do and when. They are keen to take up new challenges, solve problems and acquire new skills.
  • More innovative – Employees’ become more enthusiastic and creative. Engagement creates an ignited workforce who are clear on purpose, connected and feeling fully alive in what they do and how they do it.
  • Attracts the best talent – Employee engagement is the new currency offered by savvy employers. Businesses that authentically value their employees and create a buzz of energy in the workplace will attract the best talent and keep them.

Yes, absolutely! For most businesses the customer experience means everything. An employee who is focused and motivated to authentically help customers can leave a huge impression that encourages customers to come back. Conversely, a disengaged employee who only does the bare minimum to help a customer may discourage future visits. Consistently good customer service requires a committed, enthusiastic, engaged employee. Creating a highly engaged team requires managers to understand that employees, like all human beings, respond to emotional as much as logical factors in the workplace. Cultivating high levels of employee engagement helps businesses be mindful of the emotional side of the workplace. To achieve meaningful change, managers need to be aware of the emotional health of workers. Engaged employees’ will work harder to cultivate a relationship between the business and the customer, which is the basis of loyalty. Loyal customers are more resistant to competitors’ offers. That’s good news for your business.

The average cost of replacing a single employee is about $20,000 plus up to 1.5 times of their salary. Disengagement costs Australian businesses close to $33 billion annually. For every business, employee turnover is a huge drain yet could be minimised by focusing on engagement and appealing to the needs of employees. According to Gallup’s 2013 ‘State of the Global Workplace’ report, 60% of Australian workers are disengaged in their jobs. This means for every ten of your workers potentially six don’t care about your business and only put in the bare minimum of effort.

To guarantee business success you need engaged employees who:

  • don’t just clock-in and clock-out
  • are invested in the success of your business
  • who are excited to come into work
  • who never fake a sick day.

Improving your business by altering how work is done causes change. Managing change is about helping employees’ adapt to different technology, processes, culture or behaviour expectations. Good change management helps employees’ cope with the uncertainty that change brings to a work environment. The Adapt Method helps your employees’ transition to a new situation to achieve a specific outcome for your business. Managing change well in your business will help you be successful, productive and profitable.

When your business implements a change, no matter the size, nature or type, the bottom line is to improve the performance of your business in a meaningful way. Sounds easy? It is until you realise that getting people to change their behaviour is not so easy. Resistance to change is common and so are the headaches.

But help is close at hand. By applying the Adapt Method, your business will:

  • be ready for change and, ultimately, success
  • build employees’ resilience to uncertainty and increase their willingness to embrace change
  • build employees’ commitment to work together and reduce resistance
  • increase performance as employees’ will feel supported and understand the benefit of the change to their role
  • clarify why the change is necessary and what it will achieve
  • significantly reduce the possibility of negatively affecting the day-to-day running of your business
  • reduce the time needed to implement the change
  • anticipate obstacles and challenges and mitigate them.

Change allows companies to progress and compete in their market, and develop new skills or products that will increase profit. However, change also introduces risk. When you implement change, you run the risk of disrupting productivity and costing time and money. By properly managing change, you reduce the incidents that affect efficiency, and help maintain productivity. When you manage your employees successfully through a change, you instill confidence that the next change can also be achieved efficiently. By breeding confidence, you can control the future costs of change significantly.

Here are some of the risks your business will face if change is poorly managed:

  • Employees may resist and not accept the change, causing morale to decline and a negative impact on customers may result.
  • Employees may experience stress, confusion, or fatigue resulting in reduced productivity, reduced quality, and even loss of valued personnel.
  • Obstacles may appear unexpectedly, that are then costly to remove.
  • The project may fail to deliver the expected results, for example, expenses are not reduced, efficiencies are not gained, revenue is not increased, waste is not reduced, market share is not captured, or regulations are not met.
  • In addition, budget overruns and rework often ensues, and the legacy of failed change can haunt the minds of your employees for years to come.


Applying the Adapt Method ensures the change to your business is faster, easier and, ultimately, more effective. It reduces the risks and boosts employee engagement levels. The Adapt Method relieves the pain of change!

The Adapt Method helps businesses avoid additional costs and mitigates risks that arise when the people-side of change is not managed adequately. When new initiatives are mismanaged from the people perspective, results can be less than expected. Adoption speed is slower, usage is lower and workers’ skill development is sluggish — all dragging down the expected return from your investment in your business.

Introducing the Adapt Method to your initiative will:

  • introduce a clear roadmap that builds business direction and certainty
  • establish lines of communication, so key messages can cut through
  • increase awareness and understanding of change related impacts, which creates buy-in from employees’
  • improve attitudes towards, and uptake of, change — trust is built
  • ensure fewer surprises for your employees and your business.


Save time and cost by using the Adapt Method to build open communication and confident leadership.